Struggling with ERP Complexity? Acumatica Summit 2025 Had Answers

The recent Acumatica Summit 2025 provided some much-needed clarity on how to tame complex ERP systems. This year’s event, held last month in Vegas, was bigger than ever, filled with practical insights, AI-driven innovation, and a laser focus on performance and efficiency. Jason Birch, our VP of Strategic Partnerships, attended and walked away with some key takeaways that distributors and business leaders need to hear.

Acumatica’s Massive Growth and Customer-Centric Approach

Acumatica CEO John Chase kicked off the event with a jaw-dropping statistic: over $500 billion in transactions now flow through Acumatica—a 33% increase in transactions from last year. Unlike many ERP providers that charge per user, Acumatica’s model is based on transactions, making it a cost-effective and scalable solution for businesses of all sizes.

But what truly sets Acumatica apart is its commitment to listening to customers. Jason noted that the conference felt more like a user-driven event than a software sales pitch. Unlike other ERP events that spend big on celebrity speakers and glitzy entertainment, Acumatica invested in meaningful conversations and partner enablement. The result? A highly engaged crowd eager to discuss real-world solutions.

AI That Actually Solves Problems

AI was a major theme at the summit, but Acumatica’s approach stood out for being practical and well-thought-out. Instead of slapping AI features onto existing tools just to say they have it (a trap many tech companies fall into), Acumatica showcased AI applications that genuinely improve business operations.

One standout was AI-powered support ticket automation. Instead of manually summarizing every ticket, AI can now analyze conversations, track time spent, and generate a concise, accurate summary—saving support teams countless hours. Another highlight was anomaly detection in AR, which helps businesses identify customer-specific late payment trends rather than relying on rigid 30/60/90-day buckets.

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A particularly strong session on AI and machine learning was presented by Miten Mehta, Chief Engineering Officer at Acumatica. His presentation provided deep insights into how Acumatica is leveraging AI to enhance ERP efficiency, automate processes, and deliver smarter, data-driven decisions. The session was widely regarded as one of the most valuable at the summit.

New Features That Got Attendees Talking

Jason notes that three major updates created real buzz at the summit:

1. Professional Services Module – Acumatica expanded its ERP to better support professional services firms, offering built-in project tracking, resource management, and financial planning.
2. Lot and Serial Tracking – This feature allows businesses to track individual SKUs in granular detail, making it easier to manage returns, pre-owned inventory, and serialized goods.
3. AI-Powered Order Entry (Hackathon Winner) – One of the biggest surprises came from the summit's hackathon, where teams built an AI-powered automated order entry system. This innovation allows businesses to convert customer emails into sales orders instantly—without manual data entry.

The Acumatica Ecosystem: A Thriving Community

One of Jason's biggest takeaways was how collaborative and supportive the Acumatica ecosystem is. Unlike many ERP providers that focus solely on selling licenses, Acumatica goes out of its way to empower its partners. 

From offering practical advice and support on getting more leads to providing direct customer feedback channels, Acumatica ensures that both ISVs (Independent Software Vendors) and VARs (Value-Added Resellers) have the resources they need to succeed.

The event was also a prime networking opportunity, with Jason meeting key industry players like Alex Kemp (ShipHawk) and Kirsten Austin (DCSC Inc.). He emphasized that the ability to connect directly with VARs and customers provided insights that no amount of online research could replace.

Final Verdict: Is Acumatica Summit Worth Attending?

For first-time attendees, absolutely. The mix of cutting-edge product updates, valuable networking, and a strong user-first approach made this one of the best ERP conferences Jason has attended. However, for industry-specific ISVs, attending every few years may be sufficient, as the event’s broad, industry-agnostic focus may not always offer new, vertical-specific insights.

For businesses still relying on legacy ERP systems—or struggling with the complexity of mainstream options like NetSuite—Acumatica is proving to be an increasingly compelling alternative. If you’re looking for a flexible, customer-driven ERP with a strong AI roadmap, Acumatica Summit 2025 made it clear: this is a company to watch.

Final Thoughts: Ready to Take the Next Step?

Acumatica Summit 2025 showcased how AI and cloud ERP are shaping the future of business management. Whether you’re looking to optimize workflows, improve efficiency, or gain deeper financial insights, embracing AI-powered solutions can give you a competitive edge.

If you’re a distributor navigating rising costs and increasing competition, now is the time to explore AI-driven strategies for growth. Check out our guide, Transforming Your Distribution Business with AI: A Practical Guide, which provides a roadmap to help you implement AI effectively.

Download the guide to access:

✔ Insights on where AI can drive value for your distribution business 

✔ Tactics on isolating where to start 

✔ Areas to watch for roadblocks 

✔ And much more!